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Since a whopping 66% of consumers prefer to reach brands or be reached by brands via messaging over any other means, it's now more important than ever to utilize a texting platform like Textedly for sending appointment reminders. As a result, using well-executed text messages can increase revenue by 20 percent for businesses based on appointments or reservations.
It all comes down to the fact that people are busy. Whether they are at work, with family, or didn't hear the phone, calling clients is not always the most efficient way to confirm an appointment. Text messaging, on the other hand, allows clients to respond at their convenience. Furthermore, their answer goes straight into your business's system which allows your employees to work on other tasks that might be more time-sensitive and need their full attention.
Texts are more likely to be read than email and less disruptive to your customers' lives than a phone call. Your customers can read the text and respond at their convenience, and when they do respond, you get an instant update on their appointment status.
Textedly's SMS appointment reminder system automates the reminder process for you. Your employees won't have to make reminder calls or leave messages that may never be heard. You can use one of our templates (or create one of your own) to send reminders to multiple customers at once, simplifying and streamlining your appointment procedures.
You can also send payment reminders a few days in advance, giving your customers a way to make payment arrangements before a bill is due. You get paid, and they know you're looking out for their best interest by helping them avoid late fees.
An SMS appointment reminder system includes a long list of benefits to help your business, including:
However, we highly recommend customizing the message to build a relationship of trust with your customers. Include a personalized opening using the customer's first name, or add the address of the appointment location to make sure customers arrive at the correct time and place.
Finally, you can include keywords that customers can text in a reply to confirm or cancel the appointment. They get thoughtful reminders, and you get instant updates to your schedule.
The options that follow a specific confirmation text might also be different depending on the nature of your business. For example, you might want to give an option to your customers for rescheduling their appointment via text or ask them to call if they would like to reschedule.
Either way, we have gathered different templates you can use when sending an appointment confirmation text and separated them by business type:
Hi Monica,
Please text CONFIRM or CANCEL for your 8:00 AM appt on Wednesday, January 29th at Medical Center of Florida with Dr. Alfonso.
Text STOP to end
Thank you for contacting Thai Eatery.
Your reservation is confirmed for 6 people at 9:00 PM on Tuesday, January 28th. Please call us at (555) 222-3333 if you would like to make any changes to your reservation.
Text STOP to end
Thank you for booking an appointment for a full cut and color with stylist: Jennifer, at 5:00 PM on Saturday, February 1st.
Please text CONFIRM to confirm your appointment, CANCEL to cancel it or call us at (777) 444-5555 if you wish to rechedule. We look forward to seeing you!
Text STOP to end
Hi Mr. Smith,
This message is to confirm your upcoming appointment at Cloud Bank on 1/30 at 3:00 PM
If you have any questions in the meantime, please call (555) 111-2222 or visit us at https://bit.ly/jfkina.
Text STOP to end
For this reason, it is important to send an appointment reminder text when the time is approaching. This will minimize the number of missed appointments and give your customers the opportunity to reschedule or cancel if they need to. As a result, you will be able to take advantage of the open slot and schedule it for someone else who can attend.
Just like with confirmations, using an appointment reminder template can be a great time saver for businesses sending these texts constantly.
Here are some examples of templates you can use depending on your business or industry:
Hi Monica,
This is a reminder of your appt with Dr. Alfonso at Endocrinologist Medical Center tomorrow at 8 AM. Please remember to fill out the patient forms sent to you via email prior to your appt. If you would like to cancel, reschedule or have any questions, please give us a call.
Text STOP to end
Hi! This is a reminder of your reservation for a party of 10 people today at 10 PM at Thai Eastery located on 5444 W. Street Drive. If you would like to cancel your reservation, please text CANCEL or call us at (555) 222-3333 to reschedule for a different time.
Text STOP to end
This message is to remind you of your full cut and color appt at Miami Beauty tomorrow Friday, January 30th at 5 PM.
Please call (777) 444-5555 or visit us at https://bit.ly/tblca if you need to cancel or reschedule. Appointments canceled within 24 hours will be subject to a 20% fee.
Text STOP to end
This message is to confirm your appointment at 10:00 AM tomorrow at Bank America located on 123 Main Street.
Please call or text this number if you would like to cancel or schedule this appointment
Text STOP to end