Most customers don’t go out of their way to leave business reviews unless they have an extremely positive or negative experience. However, with the growing importance of online reviews — 91% of customers look at online reviews before making a purchase — boosting your brand’s review numbers and positive reviews is more crucial than ever.
SMS review collection offers businesses a fast, reliable way to capture customer feedback and grow online reputation. With the highest open rates of any communication channel, text messages can carry personalized review request links directly to your customer’s pockets. Plus, given the widespread use of mobile phones today, SMS messages offer a universally accessible way to request feedback.
In this article, we’ll provide you with ready-to-use review request text templates for any business scenario, including special tips for boosting your review request responses.
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Whether you’re looking to solicit Google reviews from customers right after they purchase your product, experience a bespoke service appointment, or end a customer service call, the following Google review SMS templates have you covered.
Requesting customer reviews directly after they’ve made a purchase is an ideal time to ensure the experience is still top-of-mind and relevant.
To capitalize on the customer's motivation and recent experience with your brand, send them a text message to offer thanks for their purchase and ask for their feedback.
Hi [Name], we’re so glad you chose [Business Name]! Your opinion matters to us. Can you take a moment to share your experience? [Review Link] Thank you for helping us grow! 💖
[Business Name]: [Name], we’re on the edge of our seats! How was your purchasing experience? Share your thoughts in a quick review — we’re dying to know! [Review Link]
Returning customers can be a great source of positive reviews, as they most likely have had a positive experience with your business, products, or services.
When asking for feedback from returning customers, it’s important to emphasize your appreciation for their loyalty and consider offering a thank-you gift — such as a discount on future purchases — to both incentivize the review and show you value their feedback.
Hi [Name], thanks for being a loyal customer! As a token of our appreciation, leave us a review and get [Discount/Offer] on your next purchase: [Review Link]. We can’t wait to hear from you! 💌
Hi [Name], you’re truly a VIP in our book! Your continued support keeps us going, and we’d love to hear your thoughts on how we’re doing. Could you take a moment to leave us a review? [Review Link]
Travelers often rely on online reviews to make informed decisions when choosing travel agencies or before booking tours. Reviews from previous travelers can significantly influence their choices and, in the case of positive reviews, boost their trust in your business.
To help potential travelers gauge the quality, reliability, and uniqueness of the tour, destination, or travel experience, encourage reviews that provide authentic insights to create a strong reputation, ultimately leading to more bookings.
Hey [Name]! We loved having you on our [Tour Name] adventure! We’d be thrilled if you shared your experience with others. Your feedback helps fellow travelers & means the world to us! 💙 Leave a quick review here: [Review Link]. Safe travels!
Hi [Name]! We’d love to see your favorite moment from [Tour Name]. 📸 If you have a great pic, share it with a quick review here to inspire future travelers: [Review Link]
For appointments such as healthcare, automotive, salon, or other services, send feedback requests as soon as possible following the appointment to ensure customer feedback is detailed, relevant, and accurate.
Hi [Name], thanks for trusting [Business Name] for your [Service Type] today! We’d love to hear about your experience. A quick review helps us serve you and others better! Share your feedback here: [Review Link]
[Business Name]: [Name], we appreciate you choosing us for your service needs today. 🚗 Your feedback helps us keep providing top-notch service. Would you mind leaving us a quick review? [Review Link] Thanks for your time!
While you can’t legally incentivize customers to leave a positive review, you can offer incentives for them to share feedback, whether it’s positive or negative. To encourage customers to take time out of their busy schedules to leave feedback, offer small discounts, freebies, early access to special sales, or other rewards in return for reviews.
Hey [Name]! We’ve got something special for you: A Golden Ticket for [Discount/Freebie]! All you have to do? Share your thoughts about us here: [Review Link] We can’t wait to hear what you think!
[Name], you’re not just a customer — you’re much, much more! 🌟 Leave us a quick review at [Review Link] and unlock an exclusive loyalty perk: [Reward]. Thanks for being part of the [Brand Name] family!
For tech support teams, customer feedback has both external and internal benefits.
On one hand, reviews that outline a positive support experience will encourage trust and brand loyalty. Additionally, customer feedback is integral to creating and optimizing your customers’ tech support experience.
It’s crucial to collect and incorporate feedback regularly in order to provide the best customer experience possible.
Hey [Name], we hope we’ve saved the day! 💡 If our tech team made things run smoothly for you, would you mind sharing your experience with us? Your feedback is fuel for our team. [Review Link]
Hi [Name], did our support team work their magic? We’d love to know how we did. Drop a review and help us improve our support process: [Review Link]
Providing feedback requests to attendees after an event has ended allows organizers to collect quotes for future promotion, optimize processes, and refine their event planning strategies.
Hey [Name]! Thank you so much for being part of our [Event Name]! Your energy made it unforgettable. If you’re open to leaving feedback, please reply to this text with your experience!
Wow. We’re still buzzing from [Event Name]! If you had fun, can you take a sec to share your experience with us? It helps us keep creating events you’ll love! 💬 [Review Link]
Receiving reviews from customers who have used your product can offer valuable marketing, sales, and product development insights.
When asking for reviews from product users, make sure to send your review request when the user has had enough time to experience the product, but don’t wait so long that the product experience isn’t fresh in the reviewer’s mind.
Hey [Name], we’re thrilled you’re using [Product]! Got a sec to share how it’s been working for you? Your feedback makes all the difference. Leave a review: [Review Link]
Hi [Name], quick question: Is [Product] making your life easier, brighter, or just a little more awesome? We’d love to hear your take! Share your experience here: [Review Link]
Unlike physical products or services, educational experiences like workshops or classes aren’t easy to return if a customer doesn’t like them.
For a prospective client to purchase or sign up for your workshop, reading the reviews and experiences of previous students is an important deciding factor.
[Name], I was honored to have you in my [Workshop] last week. Now that you’ve had a chance to reflect on the class, I’d love to hear your biggest takeaway. Share your feedback here: [Review Link]. Thank you.
Hi [Name]! Thanks for signing up for the [Workshop]. We’re on a mission to make learning even better, and your feedback is the secret sauce! Click here to share your thoughts: [Review Link]
To gain valuable insight into your overall customer experience, ask customers for regular feedback outside of milestone purchases or special occasions.
Hey [Name], got a minute? We’re looking for trusted customers to share their experiences with us. How are we doing? Good, bad, or in between, we want to hear it all! [Review Link]
[Business Name]: Hi, [Name]. We’re always looking to level up. How has your experience been with us? Your feedback shapes what we do next. Thanks for keeping us on our toes! [Review Link]
When potential customers look at your business reviews, they’re often looking for signs of how your business deals with complaints, what kind of issues are regularly reported, and how they’re resolved. Many positive answers to these questions can come from customer service reviews.
When requesting reviews after recent service requests, make sure your business requests feedback after the issue has been resolved.
Hey [Name], we’d love to hear about your recent experience with our service team. Your honest feedback can help us provide exceptional service. Thank you for choosing [Business Name]. [Review Link]
[Business Name]: Hi [Name], our goal is to provide the best service possible. Did we meet your expectations? Share your thoughts here: [Review Link]
Sharing review requests on your brand’s social media page is a great way to engage customers and encourage feedback. Interacting with customer comments on posts, stories, and reels — while also inviting them to share their experiences — can help drive reviews.
Hey [First Name], we love seeing our amazing customers in the spotlight! 🌟 If you’re enjoying [Product/Service Name], share your thoughts with the world! Tag us or leave a quick review on Google.
Hi there, [Name]! Thanks for showing your support for [Business Name]! Make it official and leave us a Google review. 😍
Asking professional clients to share reviews can help build trust around your brand and make them feel like their feedback is valued.
When requesting professional reviews, keep your requests short, concise, and to the point.
Hello [Name], we appreciate your business and value your feedback. If you have a moment, we’d love to hear about your experience with [Product/Service Name]. Share your thoughts here: [Review Link]. Thank you!
Thank you for choosing [Business Name], [Name]. We strive to provide the best experience and would love your feedback. If you could leave a quick review, it would mean a lot: [Review Link].
App reviews are essential components to marketing and improving a mobile application.
App review ratings can influence the number of users who see and download your app while providing your team with a feedback loop to help you make changes and improvements.
Hey [Name], would you mind leaving a quick review for [App Name]? It’s like giving us a virtual high-five — and it helps us keep improving. Tap here: [Review Link]. Thanks a ton!
Hi [Name], we hope you’re loving [App Name]! If you love our app, leave us a review! [Review Link]. Thanks for helping us grow! 😊
Requesting a customer review within seven days following delivery is a great way to reengage customers and capture feedback.
Once a customer has had time to experience your product, requesting a review at this point allows you to gauge how satisfied they really are.
Hi [Name], your [Product Name] has landed! 🎉 We hope it’s everything you hoped for. Could you take a moment to share your delivery experience? [Review Link]. Thank you for choosing us!
Hey [Name], your [Product Name] should be with you by now! How’d we do? 😊 Share your thoughts in a quick review: [Review Link]. We’re all ears.
Sometimes customers get busy with life and forget to respond to your review requests. Rather than assuming the customer doesn’t want to share feedback, send a gentle reminder to demonstrate a sincere interest in their feedback and reengage their attention.
[Business Name]: Hey [Name], just circling back to make sure everything’s running smoothly after we helped with [Issue]. If you have a quick moment, we’d love to hear how we did! Leave a review here when you get a chance: [Review Link]
Hey [Name], just checking in! 😊 We hope you’re still enjoying [Product/Service]. If you’ve had the chance to use it, would you mind sharing your thoughts in a quick review? It means a lot to us! [Review Link]
While you’re in the process of building your review request strategy, there are a few key tips to keep in mind. When requesting customer feedback make sure to consider:
Sending review requests is quick and easy with Textedly. The following steps will guide you through the process and have you sending texts in minutes.
Step 1: Connect Google Reviews to your Textedly account.
On the lefthand menu bar, navigate to the Reviews page, then click “Settings.” Choose “Add Review Site” and log into your Google account.
Step 2: Click the “Request Review” button in the top right corner of the reviews page.
Step 3: From the pop-up, select the contact you’d like to request a review from and the number you’re sending your request from.
Step 4: Press send!
With Textedly’s custom review management features, your business can effortlessly collect reviews, amplify positive experiences, and showcase your best moments. Textedly lets you actively engage with your customers by responding to reviews in real time and automating your review collection process, directly from the Textedly dashboard.
With Textedly, you don’t just get review collection — you get a powerful tool for growing your brand and building customer trust.
Want to see it in action? Sign up for a free trial today.