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What Is VoIP Texting? How to Text Over the Internet

Aug 14, 2020

Voice over Internet Protocol (VoIP) texting has become a standard way for businesses of all sizes to communicate with customers. 

SMS allows for more personalized content and gives customers a convenient way to receive information. 

Plus, texting is the preferred way to communicate today. Unlike voicemails and emails, 99% of texts get opened, and nearly all Americans use texting as their No. 1 form of communication. 

VoIP SMS enhances these benefits by allowing you to send messages using any WiFi- or internet-enabled device.

What Is VoIP Texting? 

VoIP is a phone service that allows you to make calls or send messages from an app run on any internet-enabled device, removing the need for a physical phone or number. 

Many people associate VoIP with phone calls, but most VoIP services allow you to send text messages, too. When you send VoIP texts, it won’t look any different from a standard text. 

With VoIP, you gain greater flexibility than traditional texting. 

You can create contact lists and segment them for personalized communications. The technology also lets you execute seamless drip campaigns, mass text large groups, send appointment reminders and automatically respond after hours. 

VoIP is a powerful customer support tool, too. You can talk or text with customers, allowing you to communicate in their preferred channel.

Just like texting, you can also send images and emojis over VoIP, allowing for more fun, engaging communications. This can be a huge benefit for businesses that rely on visuals, such as realtors or service professionals. 

How Does VoIP SMS Work? 

To begin with VoIP texting, you simply need a WiFi- or internet-enabled device, such as a cellphone, laptop or desktop computer, and a text-enabled virtual phone number. 

While traditional phone numbers are connected to a specific device, a VoIP number is connected to a user, allowing you to send messages through a cloud-hosted app. The app will save your messages and contacts, giving you greater security and peace of mind.

VoIP also increases business efficiency, cutting down on time-consuming administrative tasks by automatically transferring calls, transcribing voicemails and allowing your team members to access the app anywhere. 

Benefits of VoIP Texting Over Traditional Texting

The benefits of VoIP go far beyond using an app to send texts versus a cellphone. 

Most VoIP providers offer several helpful features, such as account management tools, auto responses and MMS, to enhance your communications. 

Plus, with VoIP, you can add your whole team to your account, centralizing communications.

Additional benefits of VoIP SMS over texting include:

  • Cost savings. VoIP plans typically cost less than your standard cellphone plan. 
  • Greater reach. With texting, you’re limited to sending group texts (no one likes those!) or one message at a time. With VoIP, you can individually text your entire contact list at once. 
  • Increased efficiency. Unlike traditional texting, VoIP apps allow you to bulk schedule messages and automatically respond. The result is more efficient, effective communications, less human intervention and increased sales.
  • Faster customer response times. Many VoIP providers allow you to set up alerts when you haven’t responded to a message within a specific time frame – no more customers falling through the cracks.

Simplify Customer Communications With VoIP Texts

VoIP SMS is the one of the best business tools to streamline customer communications and increase customer engagement and satisfaction. 

As a top SMS marketing platform, Textedly makes it easy to introduce VoIP SMS into your organization or build upon an existing program.

Textedly offers over two dozen solutions to meet all your SMS marketing needs, including lead generation, loyalty marketing, event management, payments and more.

To get started supercharging your SMS communications, sign up for a free Textedly trial today.