Has your company embraced text messaging as a customer communication channel? Today,  48% of consumers said they prefer direct business communication via text. But what happens when you receive texts after business hours or on weekends and holidays? Auto-reply texts to the rescue!

We’ve all been there before: We type out a message too quickly, then send it out before noticing an autocorrected word or some incorrect information. While a mistake-ridden text is embarrassing, it can cause serious damage to your brand’s reputation if you don’t address it.