Has your company embraced text messaging as a customer communication channel? Today, 48% of consumers said they prefer direct communication from businesses via text. But what happens when you receive texts after hours or on weekends and holidays? Auto-reply texts to the rescue!
Automatic replies are not a new concept. You probably have an after-hours voicemail and out-of-office message email set up for your business already. But auto-reply text messages can save time and provide a valuable communication channel that informs and assures your customers when you’re not able to respond.
Auto-reply text messages are an effective tool in any marketer’s toolbox. Today, we’ll share some auto-reply text message examples and best practices to help you get started.
11 Auto-Reply Text Message Examples
Auto-responders allow you to craft messages based on specific criteria, like message origin, timeframe, team availability and even keywords. Setting up an auto-response is also a great way to minimize your response time for customers without taking your attention away from other areas of your business.
Here are seven auto-reply text message examples to help you get started:
1. General Auto-Reply Texts
Thank you for reaching out to [Business Name]. We have received your message and will be in touch within [Time Frame].
Hi there! We just wanted to let you know we received your message and will be in touch before our offices close at [Closing Time].
A general auto-reply is a message you send out to confirm you have received a customer’s message and will be in touch soon. Since this is typically the first message a customer will receive from you, make sure to include your business name, hours of operation and a link to your website for more information.
2. New Customer Welcome Texts
Thank you for your recent purchase from [Business Name]! Please contact us if you have any questions or visit our website at [Website URL].
Thank you for your interest in [Business Name]! [Team Member] will be in touch by the end of the day to schedule a time to discuss your questions.
When one of your leads becomes a paying customer, it’s essential to stay connected with them. If you cannot reach out to your customers right away, auto-reply messages are a quick and effective way to thank your customers for their business.
3. After Hours Texts
Hello there, you’ve reached [Business Name]. Our offices are currently closed, but we will be in touch when we’re back. Our hours of operation are Monday through Saturday, 8 am to 9 pm PT.
Auto-reply text messages make it easier for your team to stay connected with your customers, even after hours. Automatic messages can also remind people of your hours of operation and inform them when they should expect to hear back from you.
4. Out-of-Office Reply Texts
Hello! I am out of the office right now but will get back to you ASAP. You can expect a reply by [Date] at the latest. You can contact [Team Member] at [Phone Number] for anything you need right away.
If you’re out of the office or unable to check your email and texts, these auto-reply texts can ensure your customers feel that you aren’t ignoring their messages while promoting your business’s products or services.
5. Appointment Confirmation Texts
Hi [Customer Name]! Thanks for making an appointment with [Team Member] on [Date] at [Time]. We’re located at [Address]. We look forward to seeing you then!
Hi [Customer Name], you have an appointment with [Team Member] tomorrow at [Time]. Reply with YES to confirm your appointment. See you then!
Automated messages can help your customers remember their appointments without being too invasive. By confirming appointments ahead of time, you can also avoid lost time slots and maximize your office’s productivity.
6. Opt-In Response Texts
Hi [Name], thank you for opting in for [Service Name]. Please reply with Y to confirm your opt-in decision or STOP to unsubscribe.
Automated messages help your business meet SMS compliance regulations by offering your customers a way to opt out of text messages right away.
7. Thank You Texts
Thank you for visiting [Business Name]! On your next visit, use the code SALE20 to save 20% on any one item.
Thank you for contacting [Business Name] through our website. We’ll follow up with you soon, but in the meantime, you can learn more about us here: [Website URL]
If a customer leaves your website without buying anything, an auto-reply text message is an opportunity to incentivize them to complete their purchase with a special coupon code.
Best Practices for Creating Auto-Reply Messages
While auto-reply text messages offer many benefits, a few unprofessional text messages are enough to damage your business’s reputation. Here are four best practices to help you craft the best automatic replies.
Check to make sure your auto-reply text doesn’t have any spelling or grammatical errors and uses friendly, professional language that is easy to understand.
Include Relevant Links
Add any links that will be useful to someone who has reached out to you, like a link to a list of services on your website or a landing page for a new product.
Include important information like dates, times and contact information that cannot be misunderstood. For example, write dates like “Feb 4” instead of “2/4.”
Set Clear Expectations
Inform your customers when they can expect a response from you, so they don’t feel like they’re waiting for an unknown amount of time.
Save Time With Textedly’s Auto-Reply Text Messages
Auto-reply text messages are a quick and easy way for you to stay connected with your clients while providing them excellent customer service at their convenience. Ready to set up an auto-reply for your business?
Textedly offers powerful text messaging marketing services for companies both large and small. Our affordable, user-friendly platform makes communicating with your contacts efficient and easy, with a rich feature set that’s fully customizable based on your needs and timelines.