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Has your company embraced text messaging as a customer communication channel? Today, 48% of consumers prefer direct business communication via text. But what happens when you receive texts after business hours or on weekends and holidays? Auto-reply texts to the rescue!
Auto-reply messages are not a new concept. You probably have an after-hours voicemail and out-of-office message email set up for your business already. But automated text messages can save time by providing an even faster communication channel that informs and assures your customers when you cannot respond.
Auto-response texts are an effective tool in any marketer’s toolbox. Today, we’ll share some auto-reply text message examples for businesses to help you get started.
14 Auto-Reply Message Samples for Business
SMS auto responders are tools that send preset responses to incoming text messages. The most notable benefit is that they allow you to craft messages based on specific criteria, like message origin, timeframe, team availability and even keywords. Setting up an auto-response is a great way to minimize customer response time without taking your attention away from other business areas.
Use the following ready-to-go templates to create auto-reply messages that resonate with your audience and streamline customer interactions.
1. General Auto-Reply Texts
A general auto-reply confirms you have received a customer’s message and will be in touch soon. Since this is typically the first message a customer will receive from you, include your business name, hours of operation and a link to your website for more information.
Thank you for reaching out to [Business Name]. We have received your message and will be in touch within [Time Frame].
Hi there! We received your message and will contact you before our offices close at [Closing Time].
2. New Customer Welcome Texts
When one of your leads becomes a paying customer, staying connected with them is essential. If you cannot reach out to your customers immediately, auto-reply messages are a quick and effective way to thank them for their business.
Thank you for your recent purchase from [Business Name]! Please contact us with any questions or visit our website: [Website URL].
Thank you for your interest in [Business Name]! [Team Member] will be in touch by the end of the day to schedule a time to discuss your questions.
3. After Hours Texts
Auto-reply text messages make it easier for your team to stay connected with your customers, even after hours. Automatic messages can also remind people of your hours of operation and inform them when they should expect to hear back from you.
Hi there, you’ve reached [Business Name]. Unfortunately, our offices are currently closed, but we will contact you when we return. Our hours of operation are Monday through Saturday, 8 am to 9 pm PT.
4. Out-of-Office Reply Texts
If you’re out of the office or unable to check your email and texts, these auto-reply texts can ensure your customers feel that you aren’t ignoring their messages while promoting your business’s products or services.
Hello! I am out of the office now but will reply ASAP. You can expect a reply by [Date] at the latest. You can contact [Team Member] at [Phone Number] for anything you need.
5. Appointment Confirmation Texts
Automated messages can help your customers remember their appointments without being too invasive. You can also avoid lost time slots and maximize your office’s productivity by confirming appointments ahead of time.
Hi [Customer Name]! Thanks for making an appointment with [Team Member] on [Date] at [Time]. We’re located at [Address]. We look forward to seeing you then!
Hi [Customer Name], you have an appointment with [Team Member] tomorrow at [Time]. Reply with YES to confirm your appointment. See you then!
6. Opt-In Response Texts
Automated messages help your business meet SMS compliance regulations by offering customers a way to immediately opt in to text messages.
Hi [Name], thank you for opting in for [Service Name]. Please reply with Y to confirm your opt-in decision or STOP to unsubscribe.
7. Thank You Texts
If a customer leaves your website without buying anything, an auto-reply text message is an opportunity to incentivize them to complete their purchase with a special coupon code.
Thank you for visiting [Business Name]! Use the code SALE20 to save 20% on any one item on your next visit.
Thank you for contacting [Business Name] through our website. We’ll follow up with you soon, but in the meantime, you can learn more about us here: [Website URL]
8. Vacation Texts
Don’t leave your customers hanging if you’re away on vacation for an extended period. Crafting a simple message with alternative contact information is always appreciated.
Hi [Name], thank you for contacting me. I’m on vacation until [Date]. Please contact my colleague [Name] at [Phone Number] if you need immediate assistance.
9. Holiday Closure Texts
Are you closing for the holidays? Let your customers know when your business will resume operations.
Season’s greetings! Our offices will be closed on Dec. 24 and 25. However, I will respond to your message when we return on Dec. 26. If you have an urgent matter, you can reach me on my cell at [Phone Number]. Thank you!
10. Customer Support Texts
Nothing is more frustrating than needing help and not getting it. If a customer has contacted your support team, reassure them that you’ll be with them shortly.
Thank you for contacting our 24/7 Customer Support Desk. A member of our team will respond to you within two hours. Thank you for your patience!
Save Time With Textedly’s Auto-Reply Text Messages
Auto-reply text messages are a quick and easy way to stay connected with your clients while providing them with excellent customer service at their convenience. Ready to set up an auto-reply solution for your business?
How to Use Textedly’s Auto-Reply Feature
Getting auto-reply text messages up and running with Textedly is a breeze, giving your business the power to build killer communication flows.
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- Step 1: Log in to Textedly and click on the 'App Store' tab of the navigation menu.
- Step 2: Select ‘Automatic Replies’ from the App Store. Most of the Apps in Textedly’s App Store are free of charge, but this one is activated by a small one-time fee.
- Step 3: Now you’re ready to go! Start by uploading your contact list to the page. You can also just drag and drop your list.
- Step 4: Craft personalized messages that align with your business's tone and branding. You can also choose from various SMS templates that you can customize for your business!
- Step 5: Schedule the message to be sent sometime in the future, or send it immediately! Read more about the best time to send text messages to increase engagement and conversions.
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That’s it! Once configured, Textedly's automated system ensures swift responses to incoming texts, enhancing customer engagement and saving valuable time for your team.
Textedly offers robust SMS marketing services for companies, both large and small. Our affordable, user-friendly platform makes communicating with your contacts efficient and easy, with a rich feature set that’s fully customizable based on your needs and timelines.Sign up for a free trial of Textedly and start texting your customers today.
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