<img height="1" width="1" style="display:none" src="https://q.quora.com/_/ad/3ba228b818d84df89534851d45d08489/pixel?tag=ViewContent&amp;noscript=1">

12 Ecommerce SMS Templates to Generate More Business

Apr 16, 2021

Are you ready to launch an SMS marketing ecommerce strategy? Today we’ll go over why SMS marketing can engage customers and grow profits and share a list of 12 ecommerce SMS templates to help you get started.

Successful SMS marketing for ecommerce involves a lot of planning to see tangible results. More than just getting a phone number and sending texts to customers, SMS marketing is a newer channel in the ecommerce space. It has the potential to increase brand awareness dramatically, easily share information and make it easier than ever to connect with your customers.

Why Use Ecommerce SMS Templates?

Businesses can use ecommerce SMS templates to create engaging campaigns that captivate customers while communicating time-sensitive information. A compelling SMS campaign provides customers with immediate value and exclusive offers.

Ecommerce business SMS templates create an exceptional user experience by providing a consistent brand voice that builds familiarity and trust. Text message templates can ensure that your messaging is consistent and specific to your audience. They should also be concise and include a clear call-to-action, like a link to your website's landing page.

If you’re targeting younger audiences like Gen Z or millennials, adding emojis to your ecommerce SMS templates can help you engage your customers even more effectively. Try to limit your emojis to no more than one emoji per sentence, and focus on popular or on-theme emojis for best results.

12 Ecommerce SMS Templates to Generate More Business

We’ve compiled a list of 12 ecommerce SMS templates to help you elevate your ecommerce experience. Once you’ve found some templates that fit with your marketing goals, we recommend you customize the messages to fit your brand’s personality and target audience.

1. New Customer Welcome

Thank new subscribers with a friendly message and a special discount on their first purchase.

Hi [First_Name], thanks for signing up to receive updates from [Store_Name]! Save 10% on your first order with the code FIRST10: [Store_Link]

2. Order Confirmation Template

Because this is often the first message you send to a customer, we recommend you include your company’s name. Connecting with a customer right after they have made a purchase is an effective way to help them remember your brand and encourage them to make future purchases.

[Store_Name]: Hi [First_Name], thanks for your order! View details and more: [Order_Status]

3. Shipping Confirmation Template

Send this message to inform customers that their shipment is on the way. You can also send messages to update your customers if their shipment is delayed.

Hi [First_Name], your order has just shipped! You can track your order here: [Tracking_Link]

4. Delivery Confirmation Template

Use these delivery message templates to alert your customers that their shipment will be delivered soon. You can also inform your customers of an unsuccessful delivery date and update them on what to do next.

Hi [First_Name], your order from [Store_Name] is out for delivery and will arrive soon!

Hi [First_Name], your order has been delivered. You can view your order here: [Tracking_Link]

Hi [First_Name], it looks like we missed you! Your shipment from [Store_Name] can be picked up from [Post_Office} on [Address] in [City] anytime after 9 a.m.

5. Survey/Customer Satisfaction Template

Gathering feedback is an essential part of improving the customer experience. Many customers don’t remember to leave a review on your website, so a text message survey can make it easy for you to ask your customers for their opinions.

Hi [First_Name], thanks for shopping with [Store_Name]. We value your feedback, and we’d love if you could complete a quick survey about your experience: [Survey_Link]

Hi [First_Name], we hope you’re enjoying your new [Product_Name}. Would you recommend us to your friends?
1 - Definitely!

2 - Yes

3 - Maybe

4 - Not really

5 - No

6. Abandoned Cart Template

Over 70 percent of online shopping carts around the world are abandoned. Send text message reminders within a day of a customer’s visit to your website to ensure they complete their purchase instead of buying from a competitor.

Hi [First_Name], you left some items in your cart! Check out now before these items sell out: [Cart_Link]

Hi [First_Name]! Return to your cart and complete your purchase with 10% off your first order with the code FIRST10: [Cart_Link]

7. Sale Template

Discount codes sent via SMS message have open rates ten times higher than codes sent via other marketing channels. Sharing discount codes via SMS marketing can also help with subscriber retention since customers won’t want to miss exclusive deals.

Hi [First_Name]! Save 20% on all new arrivals at [Store_Name] with code SUMMER20: [Store_Link]

8. Loyalty Program Template

Make it easy for your customers to sign up for your loyalty program by sending SMS messages to them after they have purchased from your store. You can even segment your subscriber lists based on how much customers spend.

Hi [First_Name]! Join our customer loyalty program to earn points and receive exclusive deals at [Store_Name]: {Loyalty_Program_Link]

9. Birthday Template

Ask for your customer’s date of birth when they sign up for your SMS marketing campaign. Special offers and birthday discounts create a personalized experience and make customers feel appreciated.

Happy birthday, [First_Name]! To celebrate, we’re giving you a 25% birthday discount with the code BDAY, valid for one month: [Store_Link]

10. Upcoming Event Template

Ensure your customers are aware of seasonal sales by sending them SMS text messages with exclusive discounts to encourage them to shop.

Get ready for the cold weather and shop our winter collection with the code SNOW15 to save 15% for a limited time: [Store_Link]

11. Restocked Items Template

Remind customers of what they’re missing by including a photo in your message and linking directly to the item.

Hi [First_Name], good news: The product you wanted is back in stock at [Store_Name]! Get yours now: [Product_Link]

12. Referral Template

Encourage your customers to promote your brand by offering them incentives, like a discount for them and the person who shops with their link.

Hi [First_Name], share this referral link, and you and your friends can save 10% on your next order from [Store_Name]: [Referral_Link]

Partner with Textedly to Grow Your Ecommerce Marketing Campaigns

Are you ready to use SMS marketing for ecommerce to connect with your customers?

Textedly makes it easy for you to send SMS messages to your customers. With our easy-to-use platform, you can create effective ecommerce SMS templates to engage customers, provide customer support and drive online sales.

Start Texting Your Customers for Free With Textedly