E-commerce sales are ramping as more consumers discover the benefits of shopping online, from lower prices to free shipping. An SMS text delivery service is perfect for connecting with customers to confirm orders, update them when their order has shipped, send package delivery updates and handle online returns.
Over 2 billion people worldwide shop online, and they appreciate updates on their online purchases and returns. Sending order update text messages builds trust in the purchase process and leads to long-lasting relationships between your brand and your customers. By showing your customers that you care about their shopping experience, you can encourage repeat purchases and develop a loyal customer base.
Today we’ll review how to use a text message delivery service to automate order updates, including 24 templates to jumpstart your SMS marketing campaign.
Fire Up Your Text Message Delivery Service With Templates
It is highly effective to use an SMS text delivery service to update your customers about their orders. In fact, 65% of consumers want to receive order status updates from brands via SMS. Not only do SMS marketing templates save time, but they also improve customer communications while sharing helpful updates at the right time.
Here are 24 text message delivery service templates you can start using today.
Order Confirmation Templates
- Hi Rebecca, thank you for shopping at Shoe Palace! Your order no. 349832 has been received. We’ll text you when your order has shipped.
- Hey Josh, Alpha Fitness just received your order! We are processing your order now, and we’ll let you know when it ships. Thanks for shopping with Alpha Fitness!
- Thank you for placing a delivery order at Mario’s! We are preparing your order now, and your order should be delivered in 30-45 minutes. We’ll let you know when it’s on the way.
- Thanks for shopping with us, Will! Your order from Ultra Games has been received. We’ll text you when it’s on the way. You can also track your order status here: [URL]
Order Shipment Templates
- Update: Your City Books order has been shipped. Track your order here: [URL]
- Hi Trish, we just shipped your order from Mattress Online. Your order is estimated to arrive in 5-7 business days, and you can track it here: [URL]
- Your order from Dino Computers has shipped via UPS. Track your order: [URL]
- Hi Emily, great news: Your order from Capsule Vintage is on the way! Tracking details are available on our website: [URL]
Order Out for Delivery Templates
- Hey Carly, get ready: Your order from Fitness Empire is out for delivery today!
- Hi Richard, your order from Housewares Unlimited is out for delivery today. Your delivery window is 1 to 3 pm. Your package will require a signature upon delivery. Reply to this text if you have any questions. Have a great day!
- Out for Delivery: Your order from Nameless Books is on its way. You should receive your order by 10 pm. Track its progress here: [URL]
Order Delivered Templates
- Hi Nicole, order no. 90284 has been delivered. Text STOP to unsubscribe.
- Hey Anthony, great news! Your order from Hamilton Nursery has been delivered. If you have any questions about plant care, reply to this text.
- Hi Sam, we’re here! Your order from Farmer Produce has been delivered. Let us know how you like your produce on a scale of 1 to 5 by replying to this text. Text STOP to unsubscribe.
- Hi Thomas, your order from Men’s Warehouse has been delivered. For outfit ideas, check out our online styling tool: [URL]
Return Started Templates
- Hi Peter, we’re sorry that you’re unsatisfied with your order from Sports Basement. We have started the return process for order no. 23043. For instructions on sending us your return, click here: [URL] Please reply to this text if you have any questions.
- Hi Anna, we are sorry that you didn’t love your order, but we want to make it right! Please ship your return for order no. 49853 with our prepaid return label within 30 days to receive a full refund. Reply to this text if you have any questions.
- Hi Larissa, we received your return request for order no. 64390 from OfficeMax. To complete your return, please ship your order via FedEx. To print your prepaid return label, visit our website: [URL]. We will update you when your return has been processed.
Returned Processed Templates
- Hello, Daniel, we’ve received an update that your return for order no. 56983 is in the mail. Please allow 5-7 business days for your return to arrive at our warehouse. Questions? Reply to this text.
- Hey there, Jessica! We’ve received your return, and we’re processing your refund now. If you want to place a new order, reply to this text for personalized recommendations from our product experts.
- Thank you for shipping return no. 19283. We will finish processing your return when it has arrived at our facility. Check the status of your return: [URL]
Refund Issued Templates
- Your return has been completed. We have issued a refund for $68.30 to your original payment method. Reply to this text if you have any questions.
- Hi Jonathan, we have received return no. 69304 and have finished processing your refund. Please allow 5-10 business days to receive your refund via your original payment method.
- Hey Gerry, it’s Tim from Action Gym. I’ve issued a refund, and you should receive it in 5-7 days. Thank you for your patience!
Partner with Textedly as Your SMS Text Delivery Service
Done right, SMS marketing will take your marketing efforts to the next level. Make sure you are aware of regulatory requirements, like this TCPA compliance checklist. Other best practices for text marketing (like using short codes and SMS keywords) can turn your text message delivery service into a powerful tool to drive sales and grow your audience.
Sending a text message is a quick and easy way to ensure complete transparency with customer orders. By using an SMS messaging service to automate order confirmations, delivery notifications and return requests, you can effortlessly stay connected with customers and improve engagement.
Textedly makes it simple to start sending text messages to your customers. Our user-friendly texting platform has an extensive list of features, like auto-reply texts and two-way SMS, to help you stay connected with your customers whenever they need you.
Sign up for a free trial of Textedly and start texting your customers today.