Ecommerce sales continue to surge as more consumers discover the benefits of online shopping, like lower prices and free shipping. An SMS text delivery service is invaluable for connecting with customers, ensuring on-time deliveries and handling unexpected shipping delays transparently.
Over 2 billion people shop online worldwide, and they appreciate updates on their purchases and returns. Sending order update text messages builds trust in the purchase process and leads to long-lasting relationships between your brand and customers. By showing your customers that you care about their shopping experience, you can encourage repeat purchases and develop a loyal customer base.
Today, we’ll review how to use a text message delivery service to automate order updates, including templates to jumpstart your SMS marketing campaign.
Using an SMS text delivery service to update your customers about their orders is highly effective. In fact, 65% of consumers want to receive order status updates from brands via SMS. Not only do SMS marketing templates save time, but they also improve customer communications while sharing helpful updates.
Here are 32 text message delivery service templates you can start using today.
| 1. Order confirmations | 6. Order delivered |
| 2. Order shipments | 7. Return started |
| 3. On-time delivery | 8. Return processed |
| 4. Order out for delivery | 9. Refund issued |
| 5. Delayed shipment |
When your customers make a purchase, it's essential to provide them with a clear confirmation of their order. These order confirmation templates ensure your customers know their order has been received and is in progress.
Hey [Name], [Company] just received your order! We are processing your order now and will let you know when it ships. Thanks for shopping with [Company]!
Hey [Name], [Company] just received your order! We are processing your order now, and we’ll let you know when it ships. Thanks for shopping with [Company]!
Thank you for placing a delivery order at [Company]! We are preparing your order now, and your order should be delivered in 30-45 minutes. We’ll let you know when it’s on the way.
Thanks for shopping with us, [Name]! Your order from [Company] has been received. We’ll text you when it’s on the way. You can also track your order status here: [URL]
Who doesn’t like to receive a “your order has been shipped” message? Once the order is ready to be dispatched, these templates notify your customers that their order is on the way. Remember to provide tracking information to ensure transparency in the shipping process.
Update: Your [Company] order has shipped! Track your order here: [URL]
Hi [Name], we just shipped your order from [Company]. Your order is estimated to arrive in 5-7 business days, and you can track it here: [URL]
Your order from [Company] has shipped via [Carrier]. Track your order here: [URL]
Hi [Name], great news: Your order from [Company] is on the way! Tracking details are available on our website: [URL]
On-time deliveries are crucial for customer satisfaction and maintaining brand trust. Use these SMS templates to convey your commitment to delivering orders promptly.
Hi [Name], great news! Your order from [Company] is on track for an on-time delivery! We'll keep you posted.
Hello [Name], just a quick update! Your order is scheduled for delivery tomorrow. We appreciate your trust in [Company]!
Dear [Name], We're excited to inform you that your package from [Company] is en route and will arrive on time as promised.
Hey [Name], your order status is looking great! Your delivery from [Company] is set for an on-time arrival.
Read Text Marketing: What’s the Best Time to Send SMS Blasts?
These templates inform your customers that their order is out for delivery, telling them when to expect their package and any important delivery details.
Hey [Name], get ready: Your order from [Company] is out for delivery today!
Hi [Name], your order from [Company] is out for delivery today. Your delivery window is 1 to 3 pm. Your package will require a signature upon delivery. Reply to this text if you have any questions. Have a great day!
Out for Delivery: Your order from [Company] is on its way. You should receive your order by [Time]. Track its progress here: [URL]
Sometimes, unforeseen circumstances like stock shortages, manufacturer delays, or backorders can lead to shipment delays. Here are some templates to handle these situations transparently and maintain your customers' trust.
Hi [Name], we apologize for the delay in your order from [Company]. Due to unexpected demand, your item is experiencing a slight delay. We'll keep you updated on the new delivery date.
Dear [Name], we value your trust. Unfortunately, your order from [Company] has been delayed due to unforeseen stock shortages. Rest assured, we're working diligently to fulfill your order as soon as possible.
Hello [Name], we regret to inform you that your order from [Company] is experiencing a minor delay due to manufacturing issues. We appreciate your patience and will notify you of the revised delivery date shortly.
Hi [Name], your order from [Company] is currently on backorder. We're working closely with our suppliers to expedite delivery and will keep you informed of any updates. We're sorry for any inconvenience caused.
Once the package is successfully delivered, these templates notify your customers that their order has reached its destination, ensuring they know the delivery completion.
Hi [Name], [Order Number] has been delivered. Text STOP to unsubscribe.
Hey [Name], great news! Your order from [Company] has been delivered. If you have any questions about plant care, reply to this text.
Hi [Name], we’re here! Your order from [Company] has been delivered. Let us know how you like your produce on a scale of 1 to 5 by replying to this text. Text STOP to unsubscribe.
Hi [Name], your order from [Company] has been delivered. For outfit ideas, check out our online styling tool: [URL]
If a customer wishes to return an item, these templates guide them in initiating the return process, demonstrating your commitment to customer satisfaction.
Hi [Name], we’re sorry you’re unsatisfied with your order from [Company]. We have started the return process for [Order Number]. For instructions on sending us your return, click here: [URL]. Please reply to this text if you have any questions.
Hi [Name], sorry you didn’t love your order, but we want to make it right! Please ship your return for [Order Number] with our prepaid return label within 30 days to receive a full refund. Reply to this text if you have any questions.
Hi [Name], we received your return request for [Order Number] from [Company]. To complete your return, please ship your order via [Carrier]. To print your prepaid return label, visit our website: [URL]. We will update you when your return has been processed.
These templates update your customers on the status of their return, ensuring they are informed every step of the way, from the return's initiation to its processing.
Hello, [Name], we’ve received an update that your return for [Order Number] is in the mail. Please allow 5-7 business days for your return to arrive at our warehouse. Questions? Reply to this text.
Hey there, [Name]! We’ve received your return, and we’re processing your refund now. If you want to place a new order, reply to this text for personalized recommendations from our product experts.
Thank you for shipping return [Order Number]. We will finish processing your return when it has arrived at our facility. Check the status of your return: [URL]
When a return is processed, these templates inform your customers that a refund has been issued, providing transparency in the refunding process.
Your return has been completed. We have refunded [Amount] to your original payment method. Reply to this text if you have any questions.
Hi [Name], We received your return [Order Number] and have processed your refund. Please allow 5-10 business days to receive your refund via your original payment method.
Hey [Name], it’s [Name] from [Company]. I’ve issued a refund, and you should receive it in 5-7 days. Thank you for your patience!
Sending a text message is a quick and easy way to ensure complete transparency with customer orders. You can effortlessly stay connected with customers and improve engagement by using an SMS messaging service to automate order confirmations, delivery notifications and return requests.
Textedly makes it simple to start sending text messages to your customers. Our user-friendly texting platform has extensive features, like auto-reply texts and two-way SMS, to help you stay connected with your customers whenever they need you.
Sign up for a free trial of Textedly and start texting your customers today.