Confirming appointments keeps office schedules on track and helps companies reach their revenue potential.
But calling clients to remind them of upcoming appointments is expensive.
Compared to traditional phone call reminders, appointment reminder text messages offer a cheap and effective solution.
And because 98% of text messages get read, you can virtually guarantee that customers will see your reminder.
Automating appointment and payment reminders frees up staff to focus on more important tasks and helps businesses reduce no-shows and late payments.
Getting started sending text message appointment reminders is easy. You can use appointment reminder text message templates and add dynamic fields to automate reminders and personalize each message.
Plug these appointment reminder SMS templates into your SMS platform to start automating this process today.
Appointment Reminder Templates by Industry
Dentists Appointment Reminders
Your appointment with Dr. Choi is confirmed for March 10 at 1 PM. Reply 1 to confirm, 2 to cancel or 3 to reschedule. Click here to fill out the required forms: bit.ly/47285. Text STOP to unsubscribe.
Hi Jason, this message is to remind you of your appt with Dr. Johnson at 2 PM on Thursday, January 7. If you have any questions or would like to reschedule, please call (777) 444-5555. Text STOP to unsubscribe.
Medical Office Appointment Reminders
Hi Nancy, Please text CONFIRM or CANCEL for your 8 AM appt on Wednesday, January 29 at the Georgia Medical Center with Dr. Alfonso. Text STOP to end.
Hi Nancy, this is a reminder of your appt with Dr. Alfonso at Albany Medical Center tomorrow at 8 AM. Please remember to fill out the patient forms sent to you via email prior to your appt. If you would like to cancel, reschedule or have any questions, please give us a call. Text STOP to end.
Beauty Salon Appointment Reminders
Thank you for booking an appointment for a full cut and color with stylist: Cathy, at 5 PM on Saturday, February 1. Please text CONFIRM to confirm your appointment, CANCEL to cancel it or call us at (777) 444-5555 if you wish to reschedule. We look forward to seeing you! Text STOP to end.
This message is to remind you of your full cut and color appt at Miami Beauty tomorrow Friday, January 30 at 5 PM. Please call (777) 444-5555 or visit us at https://bit.ly/tblca if you need to cancel or reschedule. Appointments canceled within 24 hours will be subject to a 20% fee. Text STOP to end.
Real Estate Appointment Reminders
This message is to remind you of your open house at 10 AM tomorrow at 5444 W 10th Street. To view the listing, please visit https://bit.ly/ohrem. Please call or text this number if you would like to cancel or reschedule this appointment. Text STOP to end.
Automotive Dealership & Repair Shop Reminders
Hi Jessica. This is Mike from Mike’s Auto Repair with a reminder to pick up your car by 5 PM today.
Fitness Studio Scheduling Reminders
Don’t forget! Sunrise Cycle class is moved from 6:30 to 7 AM tomorrow. Text STOP to unsubscribe.
Join us tomorrow for pilates at 9 AM — we hope to see you there! - Peaceful Pilates
7 Tips for Writing an Effective Appointment Reminder Text
Looking to write your own appointment reminders? Be sure to follow these tips:
1. Get consent
Unlike promotional messages, which promote new services or products, an appointment reminder text message is considered a transactional text message, which has a lower standard of consent.
When clients schedule an appointment, they’re providing implied consent, meaning you can send them appointment reminder text messages. If you want to send text messages about scheduling future appointments, then you need to get express written consent.
2. Keep it short
With appointment reminder text messages, shorter is better. Aim for two to three sentences, not a paragraph.
Although shorter is better, don’t forget any essential details, such as the date, time and location of the appointment, along with anything else they might need, such as paperwork or their ID.
3. Reserve texts for business hours
The best time to send appointment reminder text messages is during normal business hours: Monday to Friday, between 8 a.m. and 5 p.m.
Make sure to align your appointment reminders with your rescheduling or cancellation policy. If you allow cancellations up to 48 hours before an appointment, then you should send an appointment reminder text message before then to give your customers time to reschedule if they need to.
4. Remind customers of your no-show policy
As much as you don’t like no-shows, your clients don’t like paying unexpected late fees. In your appointment reminder text messages, make sure to include information about rescheduling and canceling appointments. This goes hand-in-hand with sending appointment reminders early enough so your clients can avoid fees if possible.
5. Personalize your reminders
Personalized marketing messages have been shown to increase sales, profit and loyalty. Addressing your customers by name is an easy way to personalize your appointment reminder text messages and show your clients that you care.
6. Incorporate a call to action
Appointment reminder text messages should prompt your clients to confirm, cancel or reschedule their appointments. Be sure to include clear instructions like “respond YES to confirm your appointment or NO to cancel.”
Simplifying the process for your customers means you’ll receive responses quickly, allowing you to confirm your schedule or change appointments if necessary.
7. Include contact information
Provide your customers with a phone number to call if they have any questions. You can also include a link to reschedule their appointment or to an online form submission website if necessary for their appointment.
Send Better Appointment Reminders with Textedly
More than 60% of consumers prefer that businesses connect with them via text message over any other method.
With a texting platform like Textedly, you can send appointment reminders, confirm appointments and increase revenue by eliminating missed appointments. Textedly also allows you to create and save appointment reminder templates and use features like custom fields and personalization tags to create personalized appointment reminder text messages.
Textedly’s user-friendly and affordable platform works for businesses of any size or industry. With features like message scheduling, two-way messaging, the ability to send messages over the 160-character limit and more, you can manage your SMS strategy on one platform.
Want to get started? Sign up for a free Textedly trial today!