Businesses have two primary options to communicate with customers via text messaging. SMS, which stands for Short Message Service, is a popular type of messaging that allows you to send up to 160 characters of text. MMS, short for Multimedia Messaging Service, is a variation of texting that enables you to insert pictures, video and other types of content into a text.
Understanding how SMS and MMS differ will help you determine the best ways to use them in your marketing strategy.
Today we’ll compare MMS vs SMS and talk about the most common use cases for both so that you can reach your customers most effectively.
- MMS vs. SMS: 3 Key Differences
- Should I Use SMS or MMS?
- When to Use SMS for Marketing
- When to Use MMS for Marketing
MMS vs SMS: 3 Key Differences
What is the difference between SMS and MMS messages? While both come from the same technology, they differ in a few key ways:
- Character Limits: SMS limits texts to 160 characters. MMS messages can handle up to 1,600 characters and enable file sizes up to 500 KB of data (equivalent to a 30-second video or audio clip).
- Supported Media: SMS can only support media via links attached within a text. MMS allows you to embed rich media, such as images, audio files, short video clips and GIFs.
- Cost: MMS messages typically cost more than SMS because they transmit more data. The price for bulk SMS and MMS varies by provider. Textedly’s SMS marketing packages start at $24 per month for 1,200 messages.
Should I use SMS or MMS?
SMS and MMS enable you to connect with customers without requiring them to open an email or switch on the TV. They provide a seamless way to get in touch with customers, remind them of your presence and prompt them to return to your business.
When choosing between SMS and MMS, consider your goals, objectives and the type of content you plan to send. Here are some questions you should ask yourself:
- What is your budget? SMS is typically cheaper, so you’ll be able to send more messages at a more affordable cost per message.
- Is your message informational or promotional? Informational messages work best via SMS. Promotions and creative messages can go both ways, but you’ll have more creative leeway with MMS.
- How long is the content you want to send? SMS character restrictions could be an obstacle if you send lengthy messages.
When to Use SMS Marketing
If you only need a few sentences to pass on important information (like the use cases detailed below), SMS messages are your best bet.
SMS has a whopping 99% open rate, compared to an average of 30.5% for email. Most people always have their phones on hand, so your recipients will likely read your messages.
If you’re looking for a cost-effective way to reach a large number of customers, SMS marketing is the way to go.
Appointment Confirmations, Adjustments and Reminders
Calling patients and clients to remind them of appointments can be effective. Still, this process is also time-consuming and prone to human error, especially in larger businesses.
Sending automated appointment confirmations via SMS is an effective way to reduce missed appointments. You can send appointment confirmations, changes and timely reminders that will keep more bookings on your schedule.
Bill Payment Reminders
Collecting bill payments is a time-intensive burden for healthcare, utilities, and insurance industries. Instead, these businesses can set up automated SMS reminders to alert customers of upcoming payments, due dates and overdue payments.
Automating this process is an effective way to increase on-time payments. For example, when companies send SMS payment reminders, late payments decrease by an average of two days.
Financial institutions can use SMS to communicate remaining loan balances or other credit arrangements.
To increase customer lifetime value, subscription-based companies can also send text reminders for upcoming payment renewals for their service or products.
Critical System Alerts
System malfunctions, downtime and data breaches can damage a business’s reputation and harm customer relationships – especially when companies don’t communicate problems to customers promptly.
SMS alerts help you navigate situations like these. Businesses can immediately alert customers via SMS when a security breach or downtime occurs. Text message updates ensure that the correct information is delivered to the right people reliably and quickly.
Customers crave real-time updates on packages and deliveries. SMS improves the shipping experience by automating delivery notifications.
Package delivery services like DHL and FedEx turn to SMS to keep customers informed with tracking and delivery updates. Many ecommerce companies also use SMS to notify customers when their orders have shipped and arrived at their destination.
Use SMS to confirm shipping details immediately after order placement and provide the option to defer delivery or choose a more convenient time. Constant text communication fosters a better customer experience and helps delivery companies reduce costs due to lost or delayed items.
When to Use MMS Marketing
MMS allows you to enhance your messages with multimedia elements. For example, you can embellish your texts with high-quality graphics, company logos, short videos or creative holiday designs to engage customers in a fresh new way.
MMS messages give you the option to embed hyperlinks to specific web pages or services you want to promote. You can also format MMS content with your company colors and logo to maintain a consistent brand image across all your marketing efforts.
Pro Tip: Proceed with caution when creating content to send via MMS. Media will show up differently depending on the quality of the recipient’s phone and operating system.
To keep your images from displaying poorly, especially across Apple and Android phones, you will need to optimize your multimedia messages for mobile. Conversely, an audio clip that’s clear on one device may sound grainy on another. Therefore, it’s always wise to test MMS messages on various devices before sending them out in bulk to your customers.
Are you looking to send a thank-you card or holiday message to your customers? Instead of mailing or emailing a traditional card, send an animated card via MMS!
Customers are much more likely to open animated cards. In addition, non-traditional cards are far more memorable than the generic messages other companies send.
MMS is also a great option for sending business cards. In addition, recipients can save important contact information directly on their mobile devices.
Promotions and Coupons
MMS messages work well for announcing promotional offers, coupons, discounts and sales.
You can make your MMS offers easy to redeem by providing scannable coupons (like barcodes or QR codes) or personal redemption codes to each customer. Scannable coupons also protect your business because they prevent people from redeeming coupons multiple times.
69% of people would prefer to learn about a product or service by watching a video. Overall, people are twice as likely to share video content with their friends than any other type of content.
Sending a short video via MMS is a great way to promote your product or service using a medium people appreciate and enjoy.
For example, a movie theater can send movie teaser trailers via MMS to promote an upcoming film release to their target audience.
Jumpstart Your Text Marketing Campaign With Textedly
Still trying to decide which texting method to use? Here’s the good news: There’s a place for both SMS and MMS in your marketing strategy.
SMS is best suited for situations that require information to be communicated cheaply, such as reminders, announcements or updates. In addition, MMS is ideal for creative messages or promotions that benefit from enhanced graphics, video or audio content.
The SMS vs. MMS use cases outlined in this article are here to guide you, but don’t hesitate to get creative – the possibilities with text marketing are endless!
If you need a hand executing your SMS or MMS campaigns, Textedly is here to help. Textedly provides easy SMS and MMS solutions for businesses, so you can start messaging your customers right away.